Arizona Medical Assistance Program 2024

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Arizona Medical Assistance Program
Arizona Medical Assistance Program

What is Arizona Medical Assistance Program?

Medicaid provides health coverage to millions of Americans, including children, pregnant women, parents, seniors and individuals with disabilities. Arizona has expanded coverage to include low-income adults.

Note: Medicaid is sometimes referred to by state specific names. Regardless of the various names, the programs are still Medicaid and are governed by Federal Medicaid law and regulations.

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Purpose of the Arizona Medical Assistance Program

In Arizona, there are several healthcare assistance programs, including Medicaid, which is a joint federal and state program that helps with medical costs for some people with limited income and resources. In Arizona, the Medicaid program is known as the Arizona Health Care Cost Containment System (AHCCCS).

If you are seeking information about medical assistance programs in Arizona, I recommend checking the official website of the Arizona Health Care Cost Containment System (AHCCCS) or contacting their office directly. Additionally, you may want to explore other state and local programs that provide assistance with medical costs or healthcare services. Keep in mind that healthcare policies and programs can change, so it’s essential to verify the most current information from reliable sources.


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Who is eligible for Arizona Medical Assistance Program?

To be eligible for Arizona Medicaid, you must be a resident of Arizona, a United States citizen or a qualified immigrant (if the person is not a U.S. citizen or qualified immigrant, they may still be eligible for emergency services), have a Social Security number or apply for one unless they cannot get one legally, apply for potential income that may be available, such as unemployment, pensions, and Social Security, and have family income under the income limits. You may also be one of the following:
• Pregnant, or
• Be responsible for a child 17 years of age or younger, or
• Are Blind or have a disability or a family member in your household who is blind or with a disability.

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Arizona Medical Assistance Program Income Limits

In order to qualify, you must have an annual household income (before taxes) that is below the following amounts:

Household SizeMaximum Income Level (Per Year)

For households with more than eight people, add $6,836 per additional person. Always check with the appropriate managing agency to ensure the most accurate guidelines.

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Arizona Medical Assistance Program Eligibility

Here are some general guidelines that may influence eligibility for AHCCCS:

  1. Income: The income limits vary based on factors like household size and whether the individual is a child, pregnant woman, parent, or disabled adult.
  2. Citizenship and Residency: Applicants typically need to be U.S. citizens or qualified immigrants and must be residents of the state of Arizona.
  3. Category of Eligibility: Different categories of individuals may have different eligibility requirements. These categories include pregnant women, children, parents, individuals with disabilities, and others.
  4. Work Requirements (if applicable): Some states may have work requirements for certain Medicaid beneficiaries. Be sure to check if any such requirements apply.

To get the most accurate and up-to-date information regarding eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or any other medical assistance programs in Arizona, I recommend visiting the official AHCCCS website or contacting their office directly. Additionally, you can use the online eligibility screening tools provided by AHCCCS or consult with local healthcare assistance offices in Arizona for personalized assistance.

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Eligibility for the Medical Assistance program is based on the following requirements:

  • Income
  • Arizona residency
  • Pregnancy
  • Citizenship and qualified non-citizen status

The requirements differ for each program. Under state and federal laws, individuals who qualify for medical assistance – except for Federal Emergency Medical Services – must be either U.S. citizens or qualified immigrants. View additional eligibility information.

You can screen for eligibility to see if you qualify for Medical Assistance; however, the best way to know if you are eligible is to submit a completed application for benefits and go through the application process.

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Information Needed to Apply

Whether you are applying for the first time, or renewing your benefits, you may need one or more of the following pieces of information to complete your application:

  • Proof of citizenship for everyone who is applying for benefits.
  • Alien Registration Cards, if there are non-U.S. citizens applying for benefits in your household.
  • Social Security numbers for everyone, or proof that a Social Security number has been applied for.
  • Birth certificates for everyone who is applying for benefits.
  • A statement verifying your address and the names of everyone living with you. The statement must be made by a non-relative who doesn’t live with you. It must be signed, dated and include that person’s address and telephone number.
  • Proof of ALL money your household received from any source last month and this month.
  • Proof that your employment ended and last date paid.
  • Verification of any medical insurance other than AHCCCS.

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Applying for Medical Assistance

When you are ready, you can submit your application and required documentation.

Apply Virtually

DES has implemented virtual office services statewide to continue to better serve our customers and communities in this time of need while protecting the health and safety of our customers and staff. The easiest way to apply for benefits is online through Health-e-Arizona Plus. You may also begin the application process by phone by calling 1-855-432-7587.

Find a Community Assistor

If you need additional support, you can work with a Community Assistor to complete the application process. Go to Find an Assistor, enter your ZIP Code to locate community assistors near you for help with the application process. Contact the community assistor’s office by telephone. In-person services may be unavailable or limited in manners that support social distancing.

Apply in Person

If you are unable to access services virtually, the DES Family Assistance Administration has offices statewide to assist you with the application process. Find your DES local office.

Mail or Fax an Application

To apply by mail or fax, you can do one of the following:

  • Download this application: Application for Benefits – English Application for Benefits – Spacistor
  • request an application to be mailed to you by calling 1-855-432-7587. You can then complete the application and submit it by mail or fax. Instructions on how to do so are included in the application.

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After Application

We may call you or send you a letter if we need any other information or proof to decide your case.

You may need to complete an eligibility interview by phone. We strongly recommend that you have income information, ID, Social Security numbers, and Citizenship verification at the interview. During your interview, we will review your information in determine if you qualify for the program. At the end of your interview, we will let you know when we need any additional information to decide your case. We will also send you a letter asking for this information.

Some program requirements may be difficult or dangerous for victims or survivors of domestic violence, sexual harassment, sexual assault, or stalking, and their families. Speak with your DES eligibility specialist, to determine whether you may be exempt from these requirements. Your DES eligibility specialist can also give you information on sexual and domestic violence related resources that are available in your community. We will keep all information you provide private, as required by law. 

How do I provide additional information, when requested?

To serve you better and assure that you receive the benefits you qualify for, please:

  • Give us all requested information as soon as possible
  • Let us know if you need assistance in getting the necessary information. We can assist you.

You can mail or fax copies of the requested information. Please do not turn in original documents.

When you apply for Medical Assistance online, you can either upload requested information or fax it. Please include a cover sheet with your faxed documents. (For additional instructions, see the Frequently Asked Question (FAQ) in Health-e-Arizona Plus titled ‘How do I fax documents to HEAplus’).

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When will I know when I’m approved?

A decision will be made by one of the following dates:

  • Within seven days from the application date if you are hospitalized
  • Within 20 days from the application date if you are pregnant
  • At the latest, 45 calendar days from the application date

When a decision is made regarding your case, you will be mailed a letter with the results. You can also monitor the status of your application online at Health-e-Arizona Plus.

What can I do if I disagree with the decision?

You can request an appeal when:

  • An application is denied,
  • Benefits are stopped, or
  • An application is not processed in a timely manner.

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After I Am Approved

Reporting Changes

You are required to report any changes that may affect your Medical Assistance eligibility.


Based on your eligibility data from the prior application:

  1. If there is enough information available to determine that you are still eligible, an approval letter is sent.
  2. If eligibility cannot be determined, you will be sent a pre-populated renewal form with a Request for Information letter describing the information needed to complete the renewal. The process can be completed through Health-e-Arizona Plus. If you do not provide the requested information by the due date, your eligibility will be stopped.

If you are no longer eligible for the program you are currently enrolled in, you will be screened for eligibility in any other Medical Assistance program.

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What if I need help with the application process?

If you need help with the application process for the Arizona Health Care Cost Containment System (AHCCCS) or any other medical assistance program in Arizona, there are resources available to assist you. Here are some steps you can take:

  1. Contact AHCCCS directly: The AHCCCS website or their customer service hotline can provide information on the application process. You can inquire about eligibility criteria, required documentation, and any assistance programs they offer.
  2. Local assistance offices: Visit local healthcare or social services offices in your community. These offices often have staff members who can guide you through the application process, answer questions, and provide assistance.
  3. Community organizations: Nonprofit organizations and community health centers may offer assistance with healthcare applications. They might have trained personnel who can help you understand the requirements and navigate the application process.
  4. Online resources: AHCCCS may have online resources, including application guides and frequently asked questions, that can provide step-by-step instructions. Check their official website for downloadable forms and instructional materials.
  5. Application assistance programs: Some states have programs that offer in-person assistance with Medicaid applications. Check with AHCCCS to see if there are any community partners or organizations that provide application assistance.
  6. Local libraries: Libraries often have resources and staff who can help you access and complete online applications. They may also have information about local assistance programs.
  7. Family and Social Services Agencies: Local government agencies or family and social services departments may be able to provide guidance on the application process and connect you with resources.

Remember to gather all necessary documentation before starting the application process. This may include proof of income, residency, citizenship or immigration status, and other relevant information.

If you’re unsure about any aspect of the application, don’t hesitate to reach out for help. It’s important to provide accurate information, and assistance is often available to ensure you complete the process correctly.

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Are there any costs or fees that I need to pay for Medical Assistance?

There are no fees for applying for medical assistance. Some medical assistance programs may require the participant to make a co-payment when receiving medical services. Some co-payments are mandatory; the medical provider may not provide service if the mandatory co-payment is not paid. However, if you do not have mandatory co-payments the provider may ask for the co-payment, but cannot deny service when you are unable to pay. 

You will receive a letter indicating whether you have mandatory co-payments. The letter also includes the services which require co-payment and amount of the co-payment. The co-payment may be waived by the medical provider. The KidsCare program requires payment of monthly premiums. If you need to pay a premium, AHCCCS will send a letter to you before your first premium is due.

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How do I apply for this program?

To apply for the Arizona Health Care Cost Containment System (AHCCCS), which is Arizona’s Medicaid program, you can follow these general steps:

  • Online Application:
    • Visit the official AHCCCS website.
    • Look for an “Apply for AHCCCS” or similar link.
    • Follow the instructions to create an account or log in if you already have one.
    • Complete the online application with accurate and up-to-date information.
  • Paper Application:
    • Download the AHCCCS application form from the official website.
    • Fill out the form with all required information.
    • Submit the completed application by mail or in-person to the address provided on the form.
  • In-Person Assistance:
    • Visit a local AHCCCS office or a community health center.
    • Speak to a representative who can assist you with the application process.
    • They can provide guidance, answer questions, and ensure that you submit a complete application.
  • Phone Application:
    • Contact the AHCCCS office directly by phone.
    • Ask for assistance with the application process.
    • Provide the required information over the phone with the help of a representative.
  • Community Partners:
    • Check if there are community organizations or partners that offer application assistance.
    • Some organizations may have trained staff who can help you complete the application.

When completing the application, be prepared to provide information about:

  • Your household income.
  • Family members and their details.
  • Citizenship or immigration status.
  • Social Security numbers for all household members.
  • Information about any other health insurance you may have.

It’s important to gather any required documents before starting the application process, as this will help ensure a smooth and accurate application. Documents may include pay stubs, tax returns, identification, and proof of residency.

For the most accurate and up-to-date information, visit the official AHCCCS website or contact their customer service. They can provide guidance tailored to your specific situation and assist you throughout the application process.

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How can I contact someone?

To learn more about the program, please visit the Medicaid and CHIP page. For additional details, please visit the Medicaid & CHIP Policies page and select your state. 1-855-432-7587

FAQs. Arizona Medical Assistance Program

Q 1. What is AHCCCS?

AHCCCS stands for the Arizona Health Care Cost Containment System. It is Arizona’s Medicaid program, providing health insurance for eligible individuals and families.

Q 2. Who is eligible for AHCCCS?

Eligibility is based on factors such as income, household size, and specific categories (e.g., children, pregnant women, parents, disabled individuals). Exact criteria can vary.

Q 3. How do I apply for AHCCCS?

Applications can be submitted online through the official AHCCCS website, in person at local offices, or by mail. Assistance is available for those who need help with the application process.

Q 4. What documents do I need to apply?

Required documents may include proof of income, identification, Social Security numbers, and information about household members. Check the AHCCCS website for a complete list.

Q 5. Is there a deadline for applying?

AHCCCS accepts applications throughout the year. There is no specific deadline, but it’s advisable to apply as soon as you meet the eligibility criteria.

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Q 6. How long does the application process take?

Processing times can vary. Some applications may be processed quickly, while others may take several weeks. You can check the status of your application through the AHCCCS website.

Q 7. Can I apply if I already have health insurance?

Eligibility is determined based on various factors, including income. Having other health insurance may impact eligibility, but it’s best to check with AHCCCS directly.

Q 8. Is there assistance for individuals with disabilities?

Yes, AHCCCS provides coverage for individuals with disabilities. There are specific eligibility criteria for this category.

Q 9. How do I renew my AHCCCS coverage?

Renewal information is typically sent to beneficiaries. Follow the instructions provided in the renewal notice to ensure continuous coverage.

Q 10. Where can I get more information or assistance?

Visit the official AHCCCS website, contact the AHCCCS office, or seek assistance from local community organizations or healthcare centers.

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